FAQ

Author:VOVPOWER, 2023-06-16


 Q:Why I should choose your company.
Re: a. Before shipment, we will inspect every battery and ensure the quantity.
b. Very competitive price offer.
c. 10+ years experienced trade assurance supplier.
d.Better custom service, prompt reply, responsive action, more considerate.
e.You are not just our clients, more a friend, just give us a chance to prove it.

Q:Do you have MOQ ?
Re: No limited. More quantity has better price, we will check the best price for you

Q: Do you provide Samples?
Re: Yes, we could offer the sample.

Q: What's the delivery time?
Re: Generally within 48 hours, we well arrange it for you as soon as possible

Q: What is your term of payment?
Re: We adopt T/T,Paypal,Wester union and so on.

Q:Which product is hot sale in your company?
Re: 18650 21700 lithium ion battery, li-ion battery charger E-bike battery and Cusomized battery pack

Q: Does your product come with a product warranty?
Re: Yes. Our battery and charger all cover with warranty
For battery: 6 month product warranty.
For charger: 12 month product warranty.

Q:Which shipping method you usually take?
Re: UPS, FEDEX , Post Mail and so on. We can also ship with your own shipping agent.

Q:How do I know whether you've shipped my order or not?
Re: Tracking No. will be offered as soon as your order be shipped out. Before that, our sales will be there to check the packing
status, photo you the done order and let you know the forwarder picked it up.